Refunds and Cancellation Policy

Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destinationPure Born’s online refund policy applies to our delivering countries. If the requested refund is approved, the refund amount will be debited into the customers account or alternatively, the repeat order will be processed again.

To request a refund, please contact info@pureborn.com with your purchase receipt and contact information.

What form of refund can I get?

Once the product has been evaluated and it’s eligible for return, we will issue a store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 6 months.

What if I receive an item with manufacturing defect?

If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please contact info@pureborn.com with pictures and videos of the item showing the fault or damaged part and we will evaluate your feedback.

How long does it take for the whole return and exchange process to be completed?

We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product.

Refunds to credit card or PayPal usually takes 7-10 working days from when we have received and evaluated the product.

What delivery destinations does the PureBorn return policy apply to?

Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destination.